Shipping and Refund
You will receive an email regarding delivery once your order has been processed. If you don’t receive an email within 1 working day of placing your order, please contact us.
Domestic Shipping (within Nigeria)
Joyous Naturale Beauty offer fast and safe delivery to all 36 states in Nigeria.
If you want to change the delivery address or any other detail please email us on email@example.com with the order number. Or call +234 808 331 7247. Please ensure you supply detailed delivery details.
Once your order ships. you will receive detailed information on your order via email.
Lagos Mainland 1(Ikeja, Ikotun, Abulegba, Alimosho axis)- #1,000
Lagos Mainland 2 (surulere, shomolu, Yaba, Mile2 axis) – #1,500
Lagos Island 1(V.I, Ikoyi, Lekki, Ajah axis)- #2,000
Lagos Island 2 (Ijebu-Lekki, After Ajah axis) – #2,500
Ikorodu, Alaba International Axis -#2,000
Benin, Delta,Portharcourt (pickup from service point) – #2,000
Abuja(pickup from service point)- #2,500
Oyo,Ondo,Osun,(pick-up from service point)- #1,500
East-Onitsha, Owerri Enugu (pick-up from service point)-#2,500
Estimated Delivery Time
For customers within Lagos, Abuja Municipal, & Port-Harcourt , we will deliver your order within 2-3 working days after placement of order. Weekends and public holidays excluded.
For customers in other places, we will deliver your items within 3-7 working days after placement of order. Weekends and public holidays excluded
We offer international shipping to UK, US, Canada with an estimated delivery time frame of 5 – 10 working days.
FOR WHATSAPP ORDERING: ONCE WE CREATE YOUR INVOICE, YOU CAN’T EDIT YOUR ORDER.
Deliveries take 1-5 days AFTER PROCESSING to be delivered. Processing takes 1-2 days. Please allow 5 business days from shipping date to elapse before contacting us about your order. Business days exclude weekends and public holidays.
If you need further information, kindly send an email to firstname.lastname@example.org or call +234 808 331 7247.
Unfortunately, Joyous Naturale Beauty does not accept the returns of hair/skin care products due to hygienic reasons. Sales are final.
We try to always provide the highest level of product and service possible. If there was an error with your order or you received a faulty/damaged item, please contact us immediately. You can send an email to email@example.com OR call us on +234 808 331 7247. Please provide as much information as you can about the problem including your name, the name of the affected item(s) and a member of our team will look into it.
Before you contact us, please note:
- Make sure you check your items AT THE POINT OF DELIVERY
- If there is any damage done, indicate to the courier service, DO NOT sign the receipt.
- Signing the receipt shows that you received the goods in good condition.
- According, to the company’s damaged goods policy, you might be asked to fill a form.
In the case of non-delivery/lost goods or your parcel exceeds the estimated delivery time, do not hesitate to call +234 808 331 7247 or email us at firstname.lastname@example.org.
With your order number, we will help you track your order and give you details as to why it is being delayed.
Please note, in a case where your parcel has been lost ( for outside Lagos deliveries), we will notify you and try to rectify the issue. If after 7 days, your parcel has not been found, we will pay a refund into your account.