Frequently Asked Questions

Everything you need to know about us and our products.

My product arrived damaged. What do I do?

As we try our best to provide an exceptional service, however some factors like rough shipping and handling are outside of our control, and issues like this can happen. If your order was placed through joyousnaturalebeauty.com, please contact us with your order number and a picture and description of the damage. We will get back to you with next steps.

Are your products natural?

Yes, we work hard to find high-quality natural ingredients to produce our products. Our product development process combines natural ingredients and innovative natural high performing formula to continuously create unique original formula to meet the needs of all skin and hair types. Rest assured you are getting clean hair care and in for impeccable results. Details on ingredients can be found on each product page in the shop.

Do your products expire?

As long as you store your our products in a cool dry place, most products have a shelf life of 6-12 months. Full information can be found on each product page in the shop.

Are your products suitable for all skin types and tones?

Yes. Dry, oily, combo – we got you. For very sensitive skin, you can use all our products except the Onyx Polish. (We are working on a cleanser specifically for super sensitive skin).

Do you deliver worldwide?

Please go here for all the locations we deliver to.

How do I make payment?

We currently two Payment options available – Card Payment online OR by Bank Transfer.

Do your products work for kids and children too?

Yes they do! All our ingredients meet the strictest cosmetic safety standard in the world. Our product is a clean, ingredient-conscious haircare and skincare line.

Which products would you mainly recommend for kids and children's daily care of hair?

We would recommend the ….

What exactly happens after ordering?

Once you place your order on our site, you should receive a confirmation Email containing your order details as well as a call from a member of our Team.

If you do not receive a mail, kindly call/text us on +234 808 331 7247.

How long will delivery take?

Delivery within Lagos takes between 1-3 working days.

Delivery to other States outside Lagos takes between 2-5 days, depending on the location.

Please check our SHIPPING page for more information.

Can I call to order?

YES, you can place your order over the phone – by calling or sending a text to +234 808 331 7247. Tell us the product(s) you would like to order and then send your details (Name, Address, Email address and Phone Number) so we can begin processing your order. You will receive a confirmation Email containing your order details.

Can I order via WhatsApp?

YES, you can place your order via the WhatsApp. Simply chat with us here.

What should I do if I receive a damaged or wrong product?

If there was an error with your order or you received a faulty/damaged item, please contact us immediately. You can send an email to contact@joyousnaturalebeauty.com OR call us on +234 808 331 7247. Please provide as much information as you can about the problem including your name, the name of the affected item(s) and a member of our team will look into it.

Can I change or cancel my order?

Yes. Orders can be changed or cancelled before they have been shipped. Once a representative calls to schedule delivery and your parcel has been picked up by our Courier Company, it would be too late to change or cancel your order.

How do I use your products?

Visit the product page and read the product label for helpful instructions on getting the most of your results. Check out our Instagram to watch helpful product demonstrations and inspiration.

Which products do you recommend for hair growth?